FAQ's

HERE ARE A FEW QUESTIONS THAT WE GET ASKED ON MANY OCCASION AND IF WE HAVEN'T ANSWERED YOUR QUESTION PLEASE DON'T HESITATE TO CONTACT US WE WILL BE MORE THAN HAPPY HELP.

Q: What information do you require to book?

A: To ensure a smooth booking process, we require the following information:

1. Name: Your full name for our records.

1. Phone Number: A contact number to reach you on the day of the event.
2. Email Address: An email for confirmation and communication purposes.
3. Venue Address: The complete address where the event will take place.
4. Start Time: The time the hire is set to begin.
5. Access Time for Set Up: The time we can access the venue for setup.
6. Surface Type: Information about the type of surface the inflatable will be placed on.

Q: What is the latest time I can end my hire?

A: Our standard collection times begin at 5 PM on a first-delivered, first-collected basis. If you need later collection times, we offer the following options with corresponding charges:

• 7 PM: £20
• 8 PM: £30
• 9 PM: £40

These additional charges account for staff overtime and fuel expenses incurred due to the altered collection times, as it involves adjusting schedules to accommodate your preferred time.

Q: What happens if it's raining on the day of my bouncy castle Hire?

A: We understand that the British weather can be unpredictable. If it's only light rain, there's no need to worry as most of our bouncy castles come with sun/rain covers, and our fans are also equipped with covers. However, if there is heavy rain or winds exceeding 24 MPH, including gusts, we regrettably have no choice but to cancel the bouncy castle hire for safety reasons.

Q: What happens if I cancel my bouncy castle hire due to illness?

A: We completely understand that unforeseen circumstances can arise. If you need to cancel your bouncy castle hire due to illness, we kindly ask that you inform us as soon as possible. Please be aware that once our team arrives to deliver the bouncy castle, payment will be due. We appreciate your understanding in this matter.

Q: Access is not very good leading to my house?

A: If you have concerns about limited access leading to your house, please inform us during the booking process. We can then make arrangements for a site visit to assess the situation and plan accordingly for the delivery of your bouncy castle. Your cooperation in providing this information ensures a smooth and hassle-free experience.

Q: How long is the hire of your bouncy castles?

A: The standard hire duration for our bouncy castles is up to 8 hours. If you wish to extend the hire period, arrangements can be made for an additional cost. We are flexible to accommodate your specific needs and ensure you have ample time for a fun and enjoyable experience with our bouncy castles.

Q: When do I pay for my hire items?

A: To secure your booking for Bouncy castles, Slides, and Fun Foods, a 25% booking fee is required. For Party Packages, a 25% deposit is necessary. The remaining balance is payable in cash upon delivery. This payment structure ensures the confirmation of your reservation and allows for a hassle-free transaction on the day of your event.

Q: I am organizing a charity event, can you help?

A: Absolutely! At BB Castle Hire, we are enthusiastic about supporting local charities. We would be delighted to assist you with your charity event. Kindly provide us with proof of charity status and the charity number, and we will collaborate with you to make your event a success.

Q: My postcode doesn't show when selecting a delivery address, do you deliver to my area?

A: If your postcode is not listed, don't worry! Simply give us a call at 0116 2257803 or click here to make an enquiry. We'll promptly provide you with a delivery price for your area. Your satisfaction is our priority!

Q: Why can’t I book a Party package online?

A: Booking a Party Package involves the availability of our staff to ensure a seamless experience for you. As these packages require special attention, they are not available for online booking. No worries! Simply give us a call at 0116 2257803 or click here to make an enquiry and book any of our fantastic party packages. We're here to assist you in creating memorable events!

Q: If I pay a deposit, do I get it back if I find anyone cheaper or want to cancel?

A: Deposits are paid to secure your booking. Unfortunately, deposits are non-refundable as they contribute to covering the costs associated with processing or canceling bookings. This ensures fairness to both our clients and our team, as we may have turned away other potential customers for the reserved time slot. If you have any questions or concerns, feel free to reach out to us. We're here to assist you in making your event a success!